Although modest in comparison to the meeting delay time saved, service & support agreements also provide administrative savings. Rather than confer internally about who to call or who to award the rectification work, or even worse getting three quotes to make such a decision, the matter is handled with a single call or email to the help desk.
Things become even more efficient if equipment is monitored and managed remotely. Under that scenario, sometimes the problem can be identified from a distance before it has caused a delay or becomes an administrative issue as a result.
Waiting for something to go wrong before framing a response is nowhere near as efficient as anticipating that something is likely to go wrong and planning for the least disruptive response ahead of time. Deliberating how to get something sorted after the event wastes valuable time as well as unnecessarily prolonging the time a facility is out of action.
Surely it is simpler to have the matter attended to promptly with just one phone call or email to the help desk. Your administrative cost is zilch, and the least number of your employees are involved in the matter. This keeps disruption to a minimum. All too often with AV, highly skilled and highly paid IT departments have to deal with problems that are not really of their doing or fall within their area of expertise. They usually have far better things to do with their time.
Streamlining service and support saves time in other ways as well. Matters are dealt with as a matter of course with a predictable timeline that has had any unnecessary steps removed. Involving fewer people and avoiding the need for a decision-making process each time greatly reduces the risk of delays while attempting to get people together to discuss the problem.
Once you make the decision to engage service and support as ongoing, everything you need done gets dealt with automatically. It’s a much smarter way to approach the problem.