Why the different mindset regarding support & service?

Ci’s extensive experience in workplace technology is both as a specialist AV subcontractor on large office fitout projects, and as a directly engaged technology partner for enterprises and institutions updating facilities on an ongoing basis. In either case, build quality, effective project management, and a great outcome for end users are all hallmarks of Ci’s involvement.

Every one-off project for the Ci Group is seen as an opportunity to transition the customer to long term client. It’s a vastly different mindset. Rather than walk away at the moment an installation’s fault rectification period ends, Ci prefers to retain customers for life.

The Ci ambition is therefore to build technology spaces that measurably work well, with the express intention of maintaining them for years to come. As a result, the majority of Ci workplace projects are for ongoing clients, many of which have been with Ci for more than a decade.

The Ci Group never plans on walking away, and it shows through the loyalty of its clientele.

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