Technology problems in meetings are a common experience in most workplaces. Something is not working, or not connecting properly, or not displaying the right way, or not responding to commands. In fact, such experiences are so common that many workplaces become resigned to them as being normal & acceptable when they shouldn’t be.
Just because things can go wrong sometimes does not make chronic problems throughout a lifetime of use somehow acceptable. Under a Ci support & service regime, technology delays soon prove to be the exception rather than the rule. Why? Because user error is reduced through training and documentation, technical problems are anticipated and handled proactively where possible, room diagnostics are ongoing & regular, and upgrades are put forward whenever advisable as a matter of course.
A room that delays meeting participants for whatever reason is costing you money. A group of eight executives sitting idle for fifteen minutes, for example, is eight substantial wages being squandered over that period If the average cost per executive of $100 an hour for each, that 15 minutes just cost you $200. If only happens once a week its costs you $10k a year. But if it happens once a day make that $50k. Over a five-year lifespan that’s quarter of a million dollars. This is an extrapolation from just one meeting room and eight employees. Now imagine what that “normal experience” means over scores of meeting rooms and hundreds of employees.
So many things regarded as normal in the workplace need to be challenged. The time lost in meeting room delays is just one of them. Sometimes there are time consuming processes that need be challenged. Another good example is the time lost to the common cold. While there is no cure for the common cold, transmission can be reduced in the workplace by taking wellness measures like air filtration. Without it, getting your people together in a meeting room to discuss things is also an invitation to transmit their contagious maladies more efficiently.
