Why acceptance of delay is unacceptable

Technology problems in meetings are a common experience in most workplaces. Something is not working, or not connecting properly, or not displaying the right way, or not responding to commands. In fact, such experiences are so common that many become resigned to them as being normal & acceptable when they shouldn’t be.

Just because things can go wrong sometimes does not make chronic problems throughout a lifetime of use somehow acceptable. Under a Ci support & service regime, technology delays soon prove to be the exception rather than the rule. Why? Because user error is reduced through training and documentation, technical problems are anticipated and handled proactively, room diagnostics are ongoing & regular, and upgrades are put forward whenever advisable.

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