Tailoring the right support package


A Ci Group support & service plan is specifically formulated for your enterprise based on what makes the most sense. Usually not all spaces are considered of equal importance. For example, the level of support necessary for a room that has no viable alternative is different to a room which is one of many similar rooms available at the same location. Control rooms and board rooms therefore attract a higher level of support than huddle spaces. You plan things accordingly. An SLA (Service Level Agreement) might stipulate same day turn around for an incident room or executive boardroom, for example, but allow 24 hours for a standard meeting space.

Service and support measures need to reflect the requirements of each enterprise, organisation, or institution. Universities for instance, often want attendance after hours to avoid disrupting their lecture timetable. Some businesses also prefer an after-hours response due to the heavy demand on meeting spaces throughout the day.

The hot swap concept is another variable. Some companies prefer to house the swap over stock at their premises, significantly reducing the time it takes to perform the changeover. Having the exact model to swap to over means the same code in the control system will work the device. Others opt for a lower cost like for like swap over program, putting up with any disruption to the control system that may occur.

Ongoing training is another factor. Companies where turnover of staff is higher need more frequent training programs than those companies with long serving employees already familiar with the system. User error or lack of proficiency can have a detrimental effect on productivity. Preventative measures are therefore warranted.

For larger enterprises, tailoring the right support package also warrants determining whether a concierge service is a viable option. See under “A concierge service may be more affordable than you think.”


News & Inspiration Highlights

Our Partners