Tailoring the right support package

A Ci Group support & service plan is specifically formulated for your enterprise based on what makes the most sense. Usually not all spaces are considered of equal importance. For example, the level of support necessary for a room that has no viable alternative is different to a room which is one of many similar and available at the same location. Control rooms and board rooms therefore attract a higher level of support than huddle spaces. You plan things accordingly. An SLA (Service Level Agreement) might stipulate same day turn around for an incident room or executive boardroom, for example, but allow 24 hours for a standard meeting space.

For larger enterprises, tailoring the right support package also warrants determining whether a concierge service is a viable option. See under “A concierge service may be more affordable than you think.”

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