A hotel room is somewhere guests can call their own, even if it’s only for one night. It is therefore important they feel comfortable and at ease. Central to this experience is the TV, which offers entertainment, information and is the main medium provided for relaxation and enjoyment. The room ambience and comfort level, however, is also important and the more a guest feels in control of these aspects, the more positive the lasting impression will be of their stay. Enabling your guests to personalise their room in terms of lighting, temperature, volume control and curtaining becomes a powerful imprint.
The more you can conveniently put at your guest’s fingertips the more they will like it. Such guest sovereignty empowers them and can also include new ways to spend money with you.
What the Ci Group offers in terms of guest room technology is extensive, including not just the TV but the all-important guest interface to found on that TV, an interface that can carry hotel branding, provide the opportunity for extra commerce, streamline the provision of hotel services and provide a promotional medium seen more as a customer service than as an intrusion. But it doesn’t end there.
The Ci Group can now include specialist wellness technology as deployed by leading hotel groups throughout the world. Air filtration to a standard found in operating theatres, water purification, circadian lighting, immersive mind break content and more. Doing something about wellness is not just about providing guest reassurance. It has also demonstrated an ability to successfully raise tariffs for a percentage of rooms when the choice is offered.
