As far as technology in the workplace is concerned, support helps determine the price you ultimately pay for your AV equipment. Without appropriate support & service you end up paying far more. It’s as simple as that.
A well implemented support & service arrangement quietly delivers a great return on investment. Why? Because it’s able to reduce the hours lost due to technical malfunction or user error and keeps your workspaces functional for a higher percentage of time. A forward thinking support arrangement can enable an equipment swap out with something for you to use temporarily. So rather than wait weeks for a screen repair, the room is up and running as soon as possible.